Spokane Eye Clinic — Spokane Valley
16201 E Indiana Ave, #5000, Spokane Valley, Washington, 99216
While the doctors themselves are often described as skilled and professional, the clinic's administrative side is a major pain point. Patients report extreme difficulty reaching anyone by phone, long wait times, and a general feeling of being treated like a number rather than a patient since a corporate buyout. It is a classic case of great medical talent hampered by poor operational management.
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If you need to reschedule, it is often faster to drive to the office in person than to call.
✓ What Works Well
- Highly skilled doctors
- Thorough eye exams
- Clean facilities
✗ Areas to Improve
- Impossible to reach by phone
- Long wait times
- Poor customer service
- Why can't I get anyone on the phone?
- Are you accepting my insurance?
Great doctors, but the office is a nightmare.
Expect to wait a long time for your appointment.
The corporate changes have really hurt the service.
- Category Health & Medical
- City Spokane Valley
- State Washington
- Postcode 99216
- Country United States
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