Health & Medical · Orthopaedics

Sports Medicine and Orthopaedic Center & The Spine Center (SMOC)

501 Discovery Dr, Chesapeake, Virginia, 23320

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

The medical care here is top-notch, with many patients praising the surgeons and PAs for their expertise and bedside manner. The biggest issue is the administrative side; patients struggle to get through on the phones and often find the front desk staff unhelpful.

Our Review Process
20
Most Relevant
14
Newest
20
Highest
20
Lowest

We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 90/100
Admin Efficiency 25/100
Pro Tip

If you can't get through on the phone, try using the online portal or showing up in person if you are local.

Excellent surgical outcomes
Poor communication infrastructure
Pros & Cons

✓ What Works Well

  • Highly skilled surgeons
  • Effective treatment plans
  • Clean and modern facility

✗ Areas to Improve

  • Impossible to reach by phone
  • Rude or dismissive front desk
  • Long wait times for appointments
Frequently Asked Questions
  • Why does no one answer the phone?
  • How do I get my records transferred?
  • Are they in-network for my insurance?
User Feedback

Great doctors, terrible phone system

The medical team is excellent

Front desk needs a total overhaul

Location Details
Street: 501 Discovery Dr
Neighborhood: Chesapeake
City: Chesapeake
State: Virginia
Postcode: 23320
Country: United States
Location
501 Discovery Dr, Chesapeake, VA 23320
Quick Info
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