Springwood Lake Primary Care
1721 Horseshoe Dr, Columbia, South Carolina, 29223
Patients generally praise Dr. Serbin for his long-term dedication and thorough care, often citing his ability to explain complex issues clearly. However, the office faces significant criticism regarding administrative hurdles, specifically long phone wait times and inconsistent follow-up on referrals. While many feel like family, some newer patients report feeling rushed or frustrated by billing and scheduling errors. Overall, the clinical care is highly regarded, but the front-office experience is a major pain point.
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If you need a referral, follow up with the specialist's office yourself, as the internal communication can be slow.
✓ What Works Well
- Dr. Serbin's long-term patient rapport
- Thorough medical explanations
- Welcoming and kind clinical staff
✗ Areas to Improve
- Extremely long phone wait times
- Inconsistent referral follow-ups
- Billing and administrative errors
- How do I get a human on the phone?
- Why are my referrals not being sent to specialists?
The clinical care is spot on, but the office management is a mess.
Dr. Serbin is a gem, but the front desk needs a serious overhaul.
Great medical team, but the administrative side is frustrating.
- Category Health & Medical
- City Columbia
- State South Carolina
- Postcode 29223
- Country United States
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