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SPS Pool Services LLC

N/A, Rochester, New York, 14580

Google Maps Updated: 20 May 2026
Authenticity Score: 70/100
About

SPS Pool Services LLC is highly polarized. Many customers rave about Sal's responsiveness, speed, and ability to fix complex pool issues that others couldn't. On the flip side, there are very vocal critics who claim the owner is unprofessional, rude, and difficult to reach for warranty or follow-up work. It seems like a high-risk, high-reward situation.

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We analyze 79 public reviews for SPS Pool Services LLC using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 60/100
Communication 55/100
Pro Tip

Document everything and keep communication professional, as the owner is known to be reactive.

Fast liner replacement
Polarizing customer service
Pros & Cons

✓ What Works Well

  • Extremely fast response
  • Expertise in older pools
  • Fair pricing

✗ Areas to Improve

  • Poor follow-up on issues
  • Unprofessional owner behavior
  • Difficult to reach
Frequently Asked Questions
  • Will you come back if the liner leaks?
  • Are you available for above-ground pools?
  • Why is the owner so defensive on social media?
User Feedback

Sal is a lifesaver for quick repairs.

The owner can be very argumentative.

Great work if nothing goes wrong.