Square
1455 Market St, Unit 600, San Francisco, California, 94103
Square users, particularly small business owners, are deeply unhappy with the company's account management and fund-holding policies. Many report sudden account deactivations and long-term fund holds without clear explanations. The lack of accessible, English-speaking human support is a recurring complaint. While the product itself is easy to use, the financial risk of having funds frozen makes many business owners feel vulnerable and betrayed.
We analyze 78 public reviews for Square using our data models and filter out spam to highlight only authentic feedback.
Keep detailed paper records of all transactions; Square's automated systems are prone to flagging accounts, and you will need proof to fight it.
✓ What Works Well
- Easy to set up
- User-friendly interface
- Good hardware options
✗ Areas to Improve
- Sudden account deactivations
- Funds held for 90 days
- Poor customer support
- Why is my account deactivated?
- How can I get my held funds released?
- Is there a way to talk to a manager?
They hold your money hostage
Support is impossible to reach
Not for small businesses
- Category Financial Services
- Neighborhood Mid-Market
- City San Francisco
- State California
- Postcode 94103
- Country United States
