SSM Health Medical Group
4103 S Water Tower Pl, Mt Vernon, Illinois, 62864
This practice is very polarizing. Many patients love the doctors, especially Dr. Schwarm and Dr. Wong, for their thoroughness and care. However, there are frequent, strong complaints about the front desk staff being rude, dismissive, and difficult to work with, as well as significant issues with phone communication and scheduling. It seems like a great place for medical care if you can navigate the administrative hurdles.
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If you have trouble with the front desk, try to communicate via the patient portal if possible.
✓ What Works Well
- Excellent doctors
- Knowledgeable and thorough
- Compassionate care
✗ Areas to Improve
- Rude front desk staff
- Communication issues
- Difficult to get answers
- Are they accepting new patients?
- How do I get my records?
Dr. Schwarm is great
Staff needs training
Care is top-notch
- Category Health & Medical
- City Mt Vernon
- State Illinois
- Postcode 62864
- Country United States
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