SSM Health Medical Group
1296 Jeffco Blvd, Arnold, Missouri, 63010
Patients generally appreciate the medical staff, particularly Dr. Henson, for being attentive and thorough. However, the office staff and call center frequently receive complaints for being rude and unhelpful. Many patients feel frustrated by the difficulty in scheduling appointments and the lack of follow-up. While the clinical care is often described as top-notch, the administrative hurdles are a major pain point.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the MyChart portal for routine requests to bypass the often-unresponsive call center.
✓ What Works Well
- Attentive and knowledgeable doctors
- Clean and well-staffed facility
- Efficient lab services
✗ Areas to Improve
- Rude and dismissive office staff
- Difficult scheduling and follow-up
- Long wait times for appointments
- Why is it so hard to get an appointment?
- Are the doctors responsive to messages?
Clinical care is spot on, but the front desk needs a reality check.
Great doctors, but the administrative run-around is exhausting.
The lab staff is fantastic, but the office management is a mess.
- Category Health & Medical
- City Arnold
- State Missouri
- Postcode 63010
- Country United States
readers daily.