SSM Health Medical Group
9759 Manchester Rd, St. Louis, Missouri, 63119
This location receives high marks for its medical staff, particularly Dr. Eckelkamp and NP Donna Phan, who are described as attentive and knowledgeable. However, the office is plagued by significant administrative issues, including billing errors, appointment cancellations, and poor customer service. While the clinical care is often excellent, the administrative frustrations are a major deterrent for many patients.
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✓ What Works Well
- Attentive and knowledgeable doctors
- Friendly clinical staff
- Clean facility
✗ Areas to Improve
- Frequent billing errors
- Unreliable appointment scheduling
- Poor administrative communication
- Why was my appointment canceled?
- How do I resolve a billing error?
Great doctors, but the billing is a nightmare.
Staff is friendly, but the office is poorly run.
I feel heard by the medical staff.
- Category Health & Medical
- City St. Louis
- State Missouri
- Postcode 63119
- Country United States
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