St. Cloud ENT - Main Clinic & The Hearing Clinic
1528 Northway Dr, St Cloud, Minnesota, 56303
Patients generally praise the medical expertise and surgical outcomes, often highlighting specific doctors for their life-changing care. However, the clinic struggles with significant administrative bottlenecks, including long wait times and difficulty reaching staff by phone. While clinical results are often spot on, the front-end experience leaves many feeling frustrated. Overall, it is a high-quality medical spot that needs to fix its scheduling flow.
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If you have an urgent issue, try to get a referral or use their outreach clinics to bypass the main office phone queue.
✓ What Works Well
- Highly skilled surgeons
- Effective medical treatments
- Compassionate bedside manner from key doctors
✗ Areas to Improve
- Excessive wait times
- Poor phone accessibility
- Inconsistent administrative communication
- Why is it so hard to reach someone by phone?
- Are the wait times always this long?
Great surgical results but the office flow is a mess.
Doctors are top-tier, but the scheduling staff needs a serious upgrade.
Wait times are a real drag on an otherwise good experience.
- Category Health & Medical
- City St Cloud
- State Minnesota
- Postcode 56303
- Country United States
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