St Joseph Family Medical Care, Kansas City, MO
1004 Carondelet Dr, Suite 300, Kansas City, Missouri, 64114
Patients generally love the personalized care from Dr. Gomez and her team, often calling them a hidden gem. However, the practice has faced criticism regarding recent administrative changes, specifically the implementation of an AI chatbot and perceived decline in responsiveness. While clinical quality remains high for many, some long-term patients feel the office has lost its personal touch. Overall, the medical staff is seen as compassionate, but the front-end operations are a bit of a headache.
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Skip the main phone line and try the patient portal for faster responses regarding refills.
✓ What Works Well
- Compassionate and thorough doctors
- In-house lab services save time
- Friendly nursing staff
✗ Areas to Improve
- Frustrating AI chatbot system
- Inconsistent administrative responsiveness
- High staff turnover concerns
- Is the office still accepting new patients?
- Why is it so hard to reach a human on the phone?
Dr. Gomez treats you like a person, not a profit.
The AI phone system is a total mess.
Lab work convenience is a huge plus.
- Category Health & Medical
- City Kansas City
- State Missouri
- Postcode 64114
- Country United States
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