1004 Carondelet Dr, Suite 300, Kansas City, Missouri, 64114
Patients generally love the personalized care from Dr. Gomez and her team, often calling them a hidden gem. However, the practice has faced criticism regarding recent administrative changes, specifically the implementation of an AI chatbot and perceived decline in responsiveness. While clinical quality remains high for many, some long-term patients feel the office has lost its personal touch. Overall, the medical staff is seen as compassionate, but the front-end operations are a bit of a headache.
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Skip the main phone line and try the patient portal for faster responses regarding refills.
✓ What Works Well
✗ Areas to Improve
Dr. Gomez treats you like a person, not a profit.
The AI phone system is a total mess.
Lab work convenience is a huge plus.