St Louis ENT Health, a division of Sound Health Services
1001 S Kirkwood Rd, Suite 320, St. Louis, Missouri, 63122
Patients generally praise the medical expertise of the doctors, particularly Dr. Pugliano and Dr. Bailey, noting effective treatments. However, the administrative side is a major pain point, with frequent complaints about billing errors, long hold times, and rude front desk staff. Many feel the office workflow is disorganized, leading to unnecessary stress. While the clinical care is often spot on, the poor customer service and billing issues overshadow the positive medical outcomes for many.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always clarify if a hearing test or additional procedure is covered before agreeing to it during a routine visit.
✓ What Works Well
- Highly skilled physicians
- Effective medical treatments
- Friendly clinical staff
✗ Areas to Improve
- Deceptive or confusing billing
- Rude front desk interactions
- Long wait times
- Why am I being billed for a new patient visit?
- How do I get a referral processed?
Clinical care is great but billing is a nightmare.
Front desk staff needs better training.
Wait times are consistently long.
- Category Health & Medical
- City St. Louis
- State Missouri
- Postcode 63122
- Country United States
readers daily.