136-33 37th Ave, Suite 4C, Flushing, New York, 11354
Patients generally praise the medical expertise and surgical outcomes provided by the doctors. However, the front desk staff is a major pain point, frequently described as rude and dismissive. Long wait times are a recurring complaint that overshadows the quality of care for many. While the clinical team is seen as professional, the administrative side needs a serious overhaul to match the doctors' standards.
Book your appointment for the earliest slot of the day to avoid the notorious afternoon backlog.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on with treatments
Reception needs a reality check on customer service
Great results but the admin experience is a headache