State Employees Credit Union
813 St Michaels Dr, Santa Fe, New Mexico, 87505
State Employees Credit Union in Santa Fe faces significant criticism regarding its customer service, online banking system, and communication. Many long-time members feel the quality has declined, citing long wait times, technical issues, and unhelpful management. While some staff members are still praised for their friendliness, the overall sentiment is one of frustration with the institution's recent changes and lack of responsiveness.
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If you have an issue, try visiting in person rather than calling, as phone support can be difficult to reach.
✓ What Works Well
- Friendly individual staff members
- Good interest rates on some products
- Convenient location
✗ Areas to Improve
- Poor online banking system
- Long wait times
- Inconsistent customer service
- Why is the online banking system down?
- How do I resolve an overdraft fee?
Used to be great, but service has gone downhill.
Staff is nice, but the system is frustrating.
Long wait times and poor communication.
- Category Financial Services
- City Santa Fe
- State New Mexico
- Postcode 87505
- Country United States
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