Food & Beverage · Fast Food
Steak 'n Shake
831 Clepper Ln, Cincinnati, Ohio, 45245
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Updated: 18 May 2026
Authenticity Score: 75/100
About
Steak 'n Shake has undergone a major transformation, moving to a kiosk-based ordering system that has left many customers divided. While some appreciate the efficiency and fresh food, others miss the traditional diner experience and find the new setup impersonal. The food quality remains a highlight for many, but service consistency is a common complaint.
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We analyze 70 public reviews for Steak 'n Shake using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
75/100
Value for Money
65/100
Pro Tip
The cotton candy milkshake is a hidden gem if you have a sweet tooth.
Ordering: Kiosk only
Service: Self-service
Pros & Cons
✓ What Works Well
- Fresh, hot burgers
- Delicious milkshakes
- Beef tallow fries
✗ Areas to Improve
- Impersonal kiosk ordering
- Inconsistent service
- Self-service model feels like a food court
Frequently Asked Questions
- Why are there no servers?
- Are the milkshakes still good?
- Why do I have to tip at a kiosk?
User Feedback
Food is still great.
Miss the old diner feel.
Kiosk system is annoying.
Quick Info
- Category Food & Beverage
- Neighborhood Eastgate
- City Cincinnati
- State Ohio
- Postcode 45245
- Country United States
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