741 E State St, Athens, Ohio, 45701
Customers are split on this spot. Many love the classic steak burgers and shakes, calling them a solid bang for the buck. However, service is a major pain point, with reports of rude staff, long drive-thru waits, and missing items. The shift to kiosk ordering has left some regulars feeling disconnected. Overall, it is a hit-or-miss experience depending on the shift.
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Check your bag before leaving the drive-thru; missing items are a common complaint here.
✓ What Works Well
✗ Areas to Improve
Burgers are usually on point
Service needs a serious overhaul
Kiosk ordering is a hassle