Food & Beverage · Fast Food
Steak ’n Shake
1330 E Pershing Rd, Decatur, Illinois, 62526
Google Maps
Updated: 18 May 2026
Authenticity Score: 40/100
About
This Steak 'n Shake location is widely criticized for poor service, long wait times, and inconsistent food quality. While some customers still enjoy the classic burgers and shakes, the overall sentiment is very negative, with many citing rude staff and management issues.
Our Review Process
20
Most Relevant
13
Newest
20
Highest rating
20
Lowest rating
We analyze 73 public reviews for Steak ’n Shake using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
50/100
Value for Money
55/100
Pro Tip
Use the mobile app for rewards, but be prepared for potential order errors.
Drive-thru
Mobile app
Pros & Cons
✓ What Works Well
- Good shakes
- Classic burgers
- Affordable (sometimes)
✗ Areas to Improve
- Poor service
- Long wait times
- Rude staff
Frequently Asked Questions
- Is the dining room open?
- Why is the service so slow?
- Are the shakes good?
User Feedback
Hit or miss
Service needs improvement
Avoid if possible
Quick Info
- Category Food & Beverage
- Neighborhood Decatur
- City Decatur
- State Illinois
- Postcode 62526
- Country United States
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