3488 Alpine Ave NW, Grand Rapids, Michigan, 49544
This location is widely criticized for poor service and a lack of traditional diner hospitality. While some customers still enjoy the classic burgers and shakes, the shift to kiosk-only ordering and the lack of waitstaff has left many feeling disappointed. It's a spot that many feel has lost its charm and quality.
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Stick to the drive-thru to avoid the kiosk and dining room experience.
✓ What Works Well
✗ Areas to Improve
Service is a major letdown.
Kiosks are impersonal.
Food is still decent.