8880 Sura Ln, Greenfield, Wisconsin, 53228
Steinhafels is a well-known furniture retailer with a very polarized reputation. Many customers have a great experience with knowledgeable sales staff and smooth delivery. However, there are frequent and serious complaints about delivery delays, poor communication, and unprofessional management. While they have a large selection and competitive pricing, the customer service experience can be highly inconsistent, especially when issues arise after the sale.
We analyze 75 public reviews for Steinhafels using our data models and filter out spam to highlight only authentic feedback.
Always check your furniture thoroughly upon delivery and document any issues immediately with the delivery team.
✓ What Works Well
✗ Areas to Improve
The sales staff was great, but delivery was a nightmare.
They don't stand behind their products.
Great selection, but the service is hit-or-miss.