540 N Cleveland Ave, Suite 200, Westerville, Ohio, 43082
Step By Step Pediatrics receives high praise for its medical staff, with many parents highlighting the kindness and expertise of the doctors. However, the practice faces significant criticism regarding administrative policies, specifically regarding appointment reminders and the dismissal of patients. While the clinical care is top-tier, the front-office experience is a major pain point for some.
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The practice is very strict about their vaccination and appointment policies; ensure you are fully aware of them to avoid being dropped.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office management is frustrating.
Excellent care for newborns.
Be careful with their appointment policies.