Stephens Chevrolet
1508 Main St E, Oak Hill, West Virginia, 25901
Stephens Chevrolet has a very mixed reputation. Many customers praise the sales team for being helpful, professional, and easy to work with, often highlighting specific sales reps. However, there are serious concerns regarding the service department, with reports of poor communication, mechanical errors, and issues with warranty work. It seems like a place where the sales experience is often positive, but the service side needs significant improvement.
We analyze 79 public reviews for Stephens Chevrolet using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Friendly sales staff
- Easy buying process
- Large vehicle selection
✗ Areas to Improve
- Poor service department communication
- Mechanical errors
- Issues with warranty claims
- Is the service department reliable?
- Do they honor warranties?
- Are they transparent with pricing?
Sales team was great, but service is a nightmare.
They didn't fix my car correctly.
Easy to buy a car, hard to get it serviced.
- Category Automobile
- City Oak Hill
- State West Virginia
- Postcode 25901
- Country United States
