Sterling Health Care - Mt. Sterling
633 Maysville Rd, Mt Sterling, Kentucky, 40353
Patients generally love the individual doctors, often citing them as caring and attentive. However, the administrative side is a total mess. Many report long wait times for phone answers and poor follow-up on prescriptions. It is a classic case of great clinical care hampered by a frustrating front office.
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If you need a prescription refilled, call early in the week and follow up via the portal if possible.
✓ What Works Well
- Highly skilled and empathetic doctors
- Convenient on-site lab and pharmacy
- Thorough and patient-centered care
✗ Areas to Improve
- Front desk is often unresponsive
- Poor communication regarding referrals
- Inconsistent administrative follow-up
- Why is it so hard to get someone on the phone?
- How do I get my prescription refilled?
Doctors are spot on, but the admin team needs a serious overhaul.
Great care, but don't expect a quick phone response.
Frustrating experience with billing and scheduling.
- Category Health & Medical
- City Mt Sterling
- State Kentucky
- Postcode 40353
- Country United States
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