Sterling Optical - Cross County Shopping Center
Retail & Malls · Optical Store

Sterling Optical - Cross County Shopping Center

5570 Xavier Dr, Yonkers, New York, 10704

Google Maps Updated: 13 May 2026
Authenticity Score: 70/100
About

Sterling Optical at Cross County receives highly polarized reviews. Many customers praise the helpful and friendly staff, particularly Patti, for their excellent service. However, a significant number of customers report poor experiences, including rude staff, long wait times, and issues with prescription accuracy and billing. It is a hit-or-miss experience depending on who you interact with.

Review Summary
20
Most Relevant
18
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 78
Performance Scores
Variety & Stock 75/100
Crowd Management 50/100
Pro Tip

If you visit, try to work with specific staff members who have positive reviews, as the service quality varies significantly.

Wide frame selection
On-site eye exams
Pros & Cons

✓ What Works Well

  • Helpful and friendly staff (some)
  • Good selection of frames
  • Convenient location

✗ Areas to Improve

  • Rude and dismissive staff (some)
  • Long wait times
  • Issues with prescription accuracy and billing
Frequently Asked Questions
  • Why is my order taking so long?
  • Can I get a refund?
User Feedback

Patti is amazing, but the rest of the staff is hit or miss.

Great service if you get the right person.

Avoid if you want a smooth experience.

Location Details
Street: 5570 Xavier Dr
Neighborhood: Cross County
City: Yonkers
State: New York
Postcode: 10704
Country: United States
Location
5570 Xavier Dr, Yonkers, NY 10704
Quick Info
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