1594 Edgewater St NW, Suite 190, Salem, Oregon, 97304
Sterling Vision in West Salem is a clinic with a mixed reputation. While many patients appreciate the doctors' expertise and the friendly atmosphere, there are significant and recurring complaints about billing transparency, difficulty reaching the office by phone, and administrative disorganization. It is a clinic where the clinical care is generally good, but the office management can be a major source of frustration.
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Always ask for a clear breakdown of costs before any procedure and keep your own records of all billing and insurance communications.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the billing is a nightmare.
I love the doctor, but I'm considering switching clinics due to the staff.
Be prepared for long hold times and poor communication.