Stevenson-Hendrick Toyota Jacksonville Service
Automobile · Dealership Service Center

Stevenson-Hendrick Toyota Jacksonville Service

3124 New Bern Hwy, Jacksonville, North Carolina, 28546

Google Maps Updated: 19 May 2026
Authenticity Score: 85/100
About

Stevenson-Hendrick Toyota is generally well-regarded for its professional service advisors and efficient maintenance. Many customers appreciate the clear communication and the comfortable waiting area. However, there are some reports of long wait times, even with appointments, and occasional issues with diagnostic accuracy or billing. It's a reliable dealership service center, but be prepared for potential delays.

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We analyze 77 public reviews for Stevenson-Hendrick Toyota Jacksonville Service using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 80/100
Transparency 75/100
Pro Tip

If you have an appointment, confirm the expected wait time when you drop off your vehicle.

Comfortable waiting area
Professional advisors
Pros & Cons

✓ What Works Well

  • Professional advisors
  • Comfortable waiting area
  • Efficient maintenance

✗ Areas to Improve

  • Long wait times
  • Occasional billing issues
Frequently Asked Questions
  • Are they good for maintenance?
  • Is the waiting area nice?
  • Do they honor appointments?
User Feedback

Professional and efficient.

Comfortable waiting area.

Watch out for wait times.