4 Smith Haven Mall, Suite 103, Lake Grove, New York, 11755
Stony Brook Orthopaedic Associates receives mixed reviews. While many patients value the high quality of the medical staff and surgeons, the administrative side of the practice is a frequent source of frustration. Complaints about long wait times, poor phone communication, and unhelpful front desk staff are common. Patients often feel the clinical care is excellent, but the operational experience is lacking.
Use the online portal for check-in to save time, but be prepared for potential delays in phone communication.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office is a mess.
I love my surgeon, but I hate calling this office.
The clinical team is top-notch.