Stop & Shop
1600 Boston Rd, Springfield, Massachusetts, 01129
This location is a polarizing one; shoppers either find it clean and well-stocked or dirty and poorly managed. The pharmacy team receives high praise, but the front-end service and self-checkout experience are frequent sources of frustration. While it offers a wide variety of goods, many customers feel the service levels don't match the premium pricing. It is a convenient option, but consistency is clearly lacking.
We analyze 71 public reviews for Stop & Shop using our data models and filter out spam to highlight only authentic feedback.
The pharmacy is the hidden gem here; the staff is much more helpful than the front-end team.
✓ What Works Well
- Excellent pharmacy staff
- Wide variety of products
- Good produce quality
✗ Areas to Improve
- Poor front-end service/long lines
- Dirty restrooms
- Frustrating self-checkout
- Why are there never enough registers open?
- Is the pharmacy open on weekends?
- Why is the store so dirty?
Pharmacy staff is top-notch.
Self-checkout is too sensitive.
Management needs to focus on cleanliness.
- Category Retail & Malls
- City Springfield
- State Massachusetts
- Postcode 01129
- Country United States
