StubHub
175 Greenwich St, New York, New York, 10007
StubHub is currently facing a wave of negative sentiment, primarily driven by delivery failures and poor customer support. While many users have had successful transactions in the past, recent experiences are marred by last-minute cancellations, invalid tickets, and a difficult-to-navigate AI-driven support system. The 'FanProtect Guarantee' is frequently criticized as ineffective when things go wrong. It's a platform that works well until it doesn't, and when it fails, users feel left in the lurch.
We analyze 79 public reviews for StubHub using our data models and filter out spam to highlight only authentic feedback.
If you have a major issue, document everything and be prepared to dispute the charge with your credit card company.
✓ What Works Well
- Easy to use interface
- Wide selection of events
- Some helpful in-person support
✗ Areas to Improve
- Unreliable ticket delivery
- Frustrating AI-only support
- Ineffective refund policies
- Why didn't I get my tickets?
- How do I get a refund for a cancelled event?
- Is the FanProtect Guarantee real?
Avoid at all costs, tickets never arrived.
Support is impossible to reach.
Used to be great, now it's a gamble.
- Category Entertainment
- Neighborhood Financial District
- City New York
- State New York
- Postcode 10007
- Country United States
