5350 Shawnee Rd, Suite 103, Alexandria, Virginia, 22312
This company faces overwhelming negative feedback regarding billing errors, hidden fees, and poor customer service. Many residents feel trapped by a monopoly and report being charged for services they didn't use or receiving bills that don't match their meter readings. It is widely considered a frustrating experience by tenants.
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Take photos of your water meter every month to have evidence in case of billing disputes.
✓ What Works Well
✗ Areas to Improve
Total daylight robbery.
They charge fees just to pay your bill online.
I wish I could give them zero stars.