Studer Family Children's Hospital Pediatrics - Mack Bayou
179 Mack Byu Lp, Suite 201, Santa Rosa Beach, Florida, 32459
Parents generally love the doctors here, praising their bedside manner and thorough care. However, the front desk and scheduling team are a major pain point, with many reports of rude behavior and impossible phone wait times. While the clinical care is top-notch, the administrative side is a mess. It is a classic case of great doctors let down by poor office support.
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Use the online portal for non-urgent questions, as the front desk phone line is notoriously unreliable.
✓ What Works Well
- Excellent, compassionate doctors
- Thorough medical explanations
- Great with children
✗ Areas to Improve
- Extremely rude front desk staff
- Impossible to reach by phone
- Long wait times for appointments
- Why is it so hard to get someone on the phone?
- Are the doctors accepting new patients?
Doctors are a treasure but the office management is a disaster.
Great care if you can actually get an appointment.
Front desk needs a serious attitude adjustment.
- Category Health & Medical
- City Santa Rosa Beach
- State Florida
- Postcode 32459
- Country United States
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