Food & Beverage · Sub Sandwich Chain

Subway

2788 Legends Pkwy, Prattville, Alabama, 36066

Google Maps Updated: 18 May 2026
Authenticity Score: 76/100
About

This Subway location is frequently criticized for poor service, order inaccuracies, and unprofessional staff. While some customers have had positive experiences with friendly staff, the overall consensus points to a chaotic environment. Long wait times and issues with mobile orders are common complaints. It's a hit-or-miss location that often leaves customers frustrated.

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We analyze 72 public reviews for Subway using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 55/100
Value for Money 50/100
Pro Tip

The morning shift generally provides better service and faster turnaround times than the evening crew.

Service speed: Inconsistent
Order accuracy: Low
Pros & Cons

✓ What Works Well

  • Some friendly staff members
  • Fresh ingredients on good days

✗ Areas to Improve

  • Slow service
  • Frequent order errors
  • Unprofessional staff
Frequently Asked Questions
  • Why is the service so slow?
  • Is the app working?
  • Why is my order wrong?
User Feedback

Management needs to improve training

Check your order before leaving

Consistency is a major issue