1200 E Market St, Suite 400, Akron, Ohio, 44305
This is a very polarizing company. Some members love the local support and find the customer service reps to be friendly and helpful. Others have had absolute nightmares with billing, denied claims, and poor communication. It seems like a gamble—if you have a straightforward plan, you might be fine, but if you run into issues, it can be a real struggle.
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Always double-check network status with your doctor's office directly, don't just rely on the website.
✓ What Works Well
✗ Areas to Improve
Customer service is the best part.
Billing is a total nightmare.
They make it hard to get necessary care.