1 Theall Rd, Rye, New York, 10580
Patients are deeply frustrated with the administrative side of this facility, particularly the call center and scheduling issues. While many individual doctors receive high praise for their care, the overall system is described as chaotic and money-focused. Long wait times and poor communication are recurring themes that overshadow the medical expertise.
Use the patient portal for communication instead of the 1-800 call center to avoid long hold times.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the system is broken
Avoid the lab if you value your time
Billing department is a nightmare