641 W Wesmark Blvd, Sumter, South Carolina, 29150
Patients generally praise the medical expertise of the doctors, noting they are thorough and compassionate. However, the front desk staff frequently receives criticism for being dismissive, rude, or inefficient with communication. Wait times are usually manageable, but administrative hurdles like scheduling referrals can be a headache. Overall, the clinical care is seen as top-notch, while the office management needs a serious tune-up.
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If you have a referral, call them yourself after a few days to ensure it was processed, as they may not reach out to you.
✓ What Works Well
✗ Areas to Improve
Doctors are spot on and caring.
Front desk needs a total overhaul.
Great clinical care, but administrative processes are a mess.