750 Union St, Hudson, New York, 12534
Patients generally appreciate the warmth and empathy of the clinical staff, with many highlighting specific nurses and doctors who go above and beyond. However, there is a significant divide regarding administrative accessibility. Many patients struggle to reach the office by phone, report long wait times for call-backs, and express frustration with the management of the facility.
Use the patient portal for non-urgent communication, as phone lines are frequently overwhelmed.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office management is a mess.
Janis is an amazing nurse.
Great care, but be prepared for phone tag.