Sunrise Ford Service Center
16005 Valley Blvd, Fontana, California, 92335
Customers are split between praising specific advisors like Maria Ochoa and expressing frustration over long wait times and inconsistent communication. While some find the service spot on and efficient, others feel the dealership is a money grab with high diagnostic fees. Many report issues with recall repairs taking multiple visits. Overall, the experience depends heavily on which advisor you get. It is a mixed bag of great personal care and corporate-level frustration.
We analyze 73 public reviews for Sunrise Ford Service Center using our data models and filter out spam to highlight only authentic feedback.
Ask for specific service advisors by name to ensure better communication and follow-up.
✓ What Works Well
- Helpful service advisors like Maria
- Convenient pickup and delivery options
- Quality OEM parts
✗ Areas to Improve
- Long wait times for simple services
- High diagnostic fees
- Inconsistent communication regarding parts
- Is the diagnostic fee covered by warranty?
- Why does a simple recall take multiple visits?
- Can I get a loaner vehicle for long repairs?
Service advisors make or break the experience
Diagnostic fees feel like a rip-off
Recall parts availability is a major pain point
- Category Automobile
- Neighborhood Fontana
- City Fontana
- State California
- Postcode 92335
- Country United States
