4879 US-68, West Liberty, Ohio, 43357
Patients generally have a positive experience with the phlebotomy services at this lab, frequently praising the technicians for their skill, friendliness, and ability to make blood draws painless. The facility is described as clean and efficient. However, there are some significant complaints regarding billing and administrative communication, with some patients reporting long delays in receiving statements or issues with insurance processing. Overall, the clinical care is highly rated, but the administrative side can be a source of frustration.
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Always keep your own records of your visits and billing statements, as the administrative system can be slow to update.
✓ What Works Well
✗ Areas to Improve
The tech was a great stick, minimal pain.
Clinical care is great, but the billing is a joke.
Quick and easy process.