Superior Fence & Rail
3060 Dundee Rd, Winter Haven, Florida, 33884
Superior Fence & Rail gets a lot of love for their field work, with many customers praising the installers for being fast and professional. However, the office side of the business seems to struggle with communication and project management. When the job goes well, it is a great experience, but when issues arise, customers feel frustrated by the lack of accountability. It is a classic case of great boots-on-the-ground work hampered by administrative hurdles.
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Mark your own sprinkler lines before they arrive, as they may not be held liable for irrigation damage.
✓ What Works Well
- Fast and efficient installation
- Professional and hardworking field crews
- Good quality fencing materials
✗ Areas to Improve
- Poor office communication
- Lack of accountability for damages
- Scheduling and project management issues
- Are they responsible for irrigation damage?
- How long is the typical wait for installation?
- Do they offer a warranty on their work?
Installers were great, but the office was a nightmare.
Fence looks amazing, very happy with the quality.
They broke a sprinkler line and refused to help.
- Category Home Services
- Neighborhood Winter Haven
- City Winter Haven
- State Florida
- Postcode 33884
- Country United States
