802 Bank St NE, Decatur, Alabama, 35601
Patients generally love the medical care and the quick, efficient service. The staff and providers are often described as friendly and professional. However, the scheduling process is a major pain point, with many complaints about the call center and difficulty getting through. While the medical outcomes are spot on, the administrative side needs a serious tune-up.
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Use the Zocdoc app for scheduling to bypass the problematic call center.
✓ What Works Well
✗ Areas to Improve
Medical care is top-notch and efficient.
Scheduling is a nightmare.
Staff is kind but the admin process is broken.