Susan B Rife, DO
10755 163rd Pl, Orland Park, Illinois, 60467
Patients are split on their experience here. While many praise the doctors and PAs for being thorough and kind, the office staff frequently draws fire for being rude and unhelpful. Communication regarding test results and scheduling is a major pain point for many. Some feel the office is more focused on money than patient care. Overall, it is a mixed bag where the clinical care often outshines the administrative side.
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✓ What Works Well
- Knowledgeable and caring physicians
- Thorough medical explanations
- Flexible scheduling with some providers
✗ Areas to Improve
- Rude and condescending front desk staff
- Poor communication regarding test results
- Difficulty scheduling and administrative errors
- Why is it so hard to get a call back?
- Are the office hours accurate?
Doctors are great but the front desk needs a total overhaul.
I felt like just a number to the billing department.
The clinical staff is spot on, but the admin side is a headache.
- Category Health & Medical
- City Orland Park
- State Illinois
- Postcode 60467
- Country United States
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