Susan Palkovic - State Farm Insurance Agent
1322 Lee St, Des Plaines, Illinois, 60018
This office receives mixed reviews. Many customers are thrilled with the significant savings and the helpfulness of staff members like Desired Ramos and Christina White. However, a notable segment of reviewers reports poor communication, rude behavior from the owner, and frustration with the claims process. While some long-term clients feel well-supported, others feel the office has declined in quality. The disparity in experiences suggests inconsistent service levels depending on who you speak with.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a complex claim, document all interactions and follow up via email to ensure a paper trail.
✓ What Works Well
- Significant cost savings on bundles
- Helpful and thorough staff members
- Easy to reach for quick policy questions
✗ Areas to Improve
- Reports of rude and condescending communication
- Inconsistent follow-up on claims
- Difficulty reaching the agent directly
- How can I get a quote for bundling home and auto?
- What is the best way to resolve a claim issue?
They saved me thousands compared to my old carrier.
The front desk staff was not helpful at all.
Susan and her team are very professional.
- Category Financial Services
- City Des Plaines
- State Illinois
- Postcode 60018
- Country United States
readers daily.