4100 Outer Loop, Louisville, Kentucky, 40219
Patients generally love the friendly staff and the long-term relationship with the doctors. However, the strict grace period policy for appointments has caused significant frustration for loyal, long-time patients. Some users feel the office management lacks compassion regarding scheduling conflicts. Overall, the clinical care is viewed as spot on, but administrative rigidity is a pain point.
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The doctors are highly regarded, but arrive at least 15 minutes early to avoid the strict late policy.
✓ What Works Well
✗ Areas to Improve
The doctors are great but the front desk needs to be more flexible.
Great bang for the buck on frames.
Don't be late, even by two minutes.