Swedish Factoria Primary Care
12917 SE 38th St, # 100, Bellevue, Washington, 98006
Swedish Factoria Primary Care is a mixed bag. Many patients praise the doctors for their thoroughness, kindness, and ability to listen. However, there are significant and recurring complaints about the administrative staff, billing transparency, and scheduling difficulties. Patients often feel that the office is disorganized and that the front desk staff can be rude or dismissive, which detracts from the quality of care.
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Clarify the billing code for your visit before you arrive to avoid unexpected charges for routine care.
✓ What Works Well
- Thorough and kind doctors
- Efficient clinical check-in
- Good patient-doctor communication
✗ Areas to Improve
- Rude and dismissive front desk staff
- Billing transparency and surprise fees
- Scheduling and communication issues
- Why am I being charged for an annual physical?
- How do I get a response from the office?
The doctors are great, but the office staff is a nightmare.
I love my doctor, but the billing is confusing.
Be prepared for long wait times.
- Category Health & Medical
- City Bellevue
- State Washington
- Postcode 98006
- Country United States
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