Swift Institute - Professional Circle
10539 Professional Cir, Suite 201, Reno, Nevada, 89521
Patients generally praise the medical staff for being thorough and kind, often highlighting specific PAs and doctors for their bedside manner. However, the administrative side is a major pain point, with many reports of long wait times, poor phone communication, and billing frustrations. While the clinical care is often described as top-notch, the operational side feels like a factory to some. It is a mixed bag where the doctors shine but the front office often drops the ball.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a quick response, try visiting in person or using the patient portal rather than calling the main line.
✓ What Works Well
- Highly knowledgeable and thorough medical staff
- Excellent bedside manner from specific doctors
- Efficient clinical procedures once inside
✗ Areas to Improve
- Extremely poor phone responsiveness
- Long wait times for appointments
- Frustrating administrative and billing processes
- Why is it so hard to reach someone by phone?
- How long will I actually wait in the exam room?
Clinical care is spot on
Administrative support is lacking
Great doctors, but the front office is a mess
- Category Health & Medical
- City Reno
- State Nevada
- Postcode 89521
- Country United States
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