Financial Services · Financial Services

Synchrony Financial

777 Long Ridge Rd, Stamford, Connecticut, 06905

Google Maps Updated: 19 May 2026
Authenticity Score: 50/100
About

Synchrony Financial is widely disliked by its customers, with many reporting predatory billing practices, unexpected fees, and poor customer service. The recurring theme is a feeling of being trapped or scammed, with accounts being closed without notice and payments being misapplied. While a small minority have had positive experiences, the overwhelming sentiment is one of frustration and distrust. It's a company that many customers feel is out to get them.

Our Review Process
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Highest rating
20
Lowest rating

We analyze 68 public reviews for Synchrony Financial using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 30/100
Staff Helpfulness 25/100
Pro Tip

Monitor your account daily and set up alerts to catch any unexpected fees or changes immediately.

Retail Credit
Installment Loans
Pros & Cons

✓ What Works Well

  • Easy to apply for some
  • Some users have no issues
  • Decent mobile app

✗ Areas to Improve

  • Predatory billing practices
  • Poor customer service
  • Accounts closed without notice
Frequently Asked Questions
  • Why was my account closed?
  • How do I get a refund?
  • Why are there hidden fees?
User Feedback

They are a total scam.

I've been a customer for years and they just closed my account.

The customer service is impossible to deal with.