Food & Beverage · Fast Food Mexican

Taco Bell

996 Brook Forest Ave, Shorewood, Illinois, 60431

Google Maps Updated: 17 May 2026
Authenticity Score: 55/100
About

This Taco Bell location is frequently criticized for poor service, long wait times, and order inaccuracies. While some customers have had positive experiences, the general consensus is that the service is unreliable and the staff can be unprofessional. It is often seen as a last resort for a quick meal.

Our Review Process
20
Most Relevant
14
Newest
20
Highest rating
20
Lowest rating

We analyze 74 public reviews for Taco Bell using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 60/100
Value for Money 55/100
Pro Tip

Check your order before leaving the drive-thru; errors are common.

Drive-thru available
Mobile ordering
Pros & Cons

✓ What Works Well

  • Convenient location
  • Some friendly staff
  • Fast mobile ordering

✗ Areas to Improve

  • Frequent order errors
  • Long wait times
  • Unprofessional staff
Frequently Asked Questions
  • Is the lobby open?
  • Why is the order wrong?
  • Do they offer refunds?
User Feedback

Service is hit or miss.

Food quality is inconsistent.

Management needs to address service issues.

Location Details
Street: 996 Brook Forest Ave
Neighborhood: Shorewood
City: Shorewood
State: Illinois
Postcode: 60431
Country: United States
Location
996 Brook Forest Ave, Shorewood, IL 60431
Quick Info
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