Tandem Diabetes Care, Inc.
12400 High Bluff Dr, San Diego, California, 92130
Tandem Diabetes Care users are highly appreciative of the pump technology, often citing it as life-changing. However, the customer service and supply ordering process are frequent sources of major frustration. Many users report long wait times, shipping errors, and difficulty getting support for malfunctioning devices. It is a company where the product is highly valued, but the administrative support often fails to meet the needs of patients.
We analyze 77 public reviews for Tandem Diabetes Care, Inc. using our data models and filter out spam to highlight only authentic feedback.
If you have trouble with supply orders, try to call early in the day and keep a record of your order confirmation numbers.
✓ What Works Well
- Life-changing pump technology
- Good product performance
- Helpful individual staff
✗ Areas to Improve
- Poor customer service
- Shipping and supply errors
- Long wait times
- How do I order supplies?
- Why is my pump malfunctioning?
- How do I reach support?
The pump is great, but support is frustrating.
Keep backup supplies on hand.
Be prepared for long hold times.
- Category Health & Medical
- Neighborhood Del Mar
- City San Diego
- State California
- Postcode 92130
- Country United States
