Tawanda Jackson - State Farm Insurance Agent
422 West Side Ave, Jersey City, New Jersey, 07305
Customers generally praise the staff for being knowledgeable and helpful, often highlighting specific agents like Joseph and Kelis for their patience. However, a significant portion of negative feedback centers on billing errors, communication breakdowns, and difficulty resolving administrative issues. While many find the service top-notch, others feel frustrated by a lack of accountability when mistakes occur. Overall, it is a mixed bag of stellar personal service and frustrating back-office hurdles.
We analyze 69 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Always request written confirmation of promised credits or policy changes to avoid future billing disputes.
✓ What Works Well
- Knowledgeable and polite staff
- Helpful policy explanations
- Good bundling options
✗ Areas to Improve
- Billing and credit issues
- Poor follow-up on administrative tasks
- Difficulty reaching corporate support
- How do I resolve a billing discrepancy?
- Why was my rate increased?
- Can I get a credit for a missing device?
Staff are very patient and explain things well
Billing issues are a major headache
Some agents are much better than others
- Category Financial Services
- City Jersey City
- State New Jersey
- Postcode 07305
- Country United States
readers daily.