1511 Pontiac Ave, Building 73, Cranston, Rhode Island, 02920
This office is widely criticized for its poor customer service, particularly regarding phone accessibility and communication. Many clients report long wait times, disconnected calls, and frustration with the application process. While some have had positive experiences, the overall sentiment is very negative, with many feeling the system is broken and unresponsive.
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Emailing is often more effective than calling, though responses can still be slow.
✓ What Works Well
✗ Areas to Improve
The phone system is a nightmare.
They never answer the phone.
The service is hit or miss.