Tend Dental Westport
1375 Post Rd E, Westport, Connecticut, 06880
Tend Dental Westport offers a modern, tech-forward experience that many patients find convenient and comfortable, especially with the entertainment options. However, the practice has faced significant criticism regarding its administrative processes, including difficulty reaching the local office, billing transparency, and aggressive upselling of procedures. While the clinical care is often praised, the corporate-style management is a major pain point for many.
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The office uses a centralized call center, so it is often faster to communicate via their app or text.
✓ What Works Well
- Modern, clean, and tech-forward facility
- Entertainment options (TVs) make visits relaxing
- Easy online booking
✗ Areas to Improve
- Difficult to reach the local office directly
- Aggressive upselling of procedures
- Inconsistent billing and insurance communication
- Is it easy to reach the office by phone?
- Are they transparent about treatment costs?
The office feels like a hotel lobby.
Billing is a nightmare.
Great for routine cleanings, but be wary of upselling.
- Category Health & Medical
- City Westport
- State Connecticut
- Postcode 06880
- Country United States
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