Tennessee Urology
800 Oak Ridge Turnpike, A101, Oak Ridge, Tennessee, 37830
Patients generally appreciate the efficiency and professionalism of the nursing staff and nurse practitioners here. Many find the care thorough and compassionate. However, there are significant complaints regarding administrative rudeness, long wait times, and billing transparency. It seems like a place where the clinical care is strong, but the front-office experience can be quite frustrating.
We analyze 76 public reviews for Tennessee Urology using our data models and filter out spam to highlight only authentic feedback.
The patient portal is excellent for checking in, so use it to avoid paper forms and speed up your visit.
✓ What Works Well
- Thorough and knowledgeable clinical staff
- Efficient check-in process
- Compassionate nurse practitioners
✗ Areas to Improve
- Rude front desk communication
- Long wait times for doctors
- Billing and payment transparency issues
- Why was I billed for this?
- How long is the typical wait?
- Can I see a different doctor?
The clinical team is great, but the front office needs a lesson in manners.
I felt heard and well-cared for by the NP.
The billing department is a nightmare.
- Category Health & Medical
- Neighborhood Oak Ridge
- City Oak Ridge
- State Tennessee
- Postcode 37830
- Country United States
